The Serendipity Collection

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Welcome to The Serendipity Collection

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Customer Service

Shipping & Delivery



Patterns will be sent via Australia Post
  • Regular Delivery $1.20 per pattern
  • Express Post $5.00 per satchel (up to 5 patterns)


Please use the contact form and email us for a an estimate on your shipping costs.

All other items

Please use the contact form and email us for a an estimate on your shipping costs.

Privacy & Security

The Serendipity Collection only collects information for internal use to provide and improve our services to visitors and customers.

We do not share or sell any information that is gathered to any third party

Information collected

We will only collect personal information from you with your prior knowledge and consent. You can access our website home page and browse our site without disclosing personal information.

When you look at this web site, our web server makes a record of your visit and logs the following information for statistical purposes:

  • your server address
  • your top level domain name (for example .com, .gov, .au, .uk etc)
  • the date and time of your visit to the site
  • the pages you accessed and documents downloaded
  • the previous site you have visited
  • the type of browser you are using.

Access to information collected

The Serendipity Collection will not make an attempt to identify users or their browsing activities. However, in the unlikely event of an investigation, a law enforcement agency or other government agency may exercise its legal authority to inspect our Internet Service Provider's logs.

Use of information collected

The Serendipity Collection will only record your e-mail address if you send us a message. Your e-mail address will only be used for the purpose for which you have provided it and it will not be added to a mailing list or used for any other purpose without your consent.

This site does not provide facilities for the secure transmission of information across the Internet. Users should be aware that there are inherent risks transmitting information across the Internet.


This web site only uses "session" cookies to allow us to remember you during your visit to the site. Upon closing your browser the session cookie set by this web site is destroyed and no personal information is maintained which might identify you should you visit our web site at a later date. Cookies can be either "persistent" or "session" based. Persistent cookies are stored on your computer, contain an expiration date, and may be used to track your browsing behaviour upon return to the issuing web site. Session cookies are short-lived, are used only during a browsing session, and expire when you quit your browser.

Returns & Replacements

Any pattern purchased is at the responsibility of the purchaser and no returns are accepted. No responsibility is taken for items damaged in transit.


Payment, Pricing & Promotions

Viewing Orders

Updating Account Information

Conditions of Use

All patterns are copyright by the individual artist or designer. They may not be reproduced, enlarged, reduced or photocopied without permission of the artist or designer. All finished products are also protected and cannot be sold for commercial purposes without the permission of the artist or designer.


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